Clinician Code of Conduct
Sky Nurses is committed to safe, compassionate, and professional patient care. Our clinicians represent this commitment throughout every assignment—from preparation and patient assessment to travel, handoff, and completion of documentation.
This Code of Conduct describes the professional standards expected of all clinicians accepting assignments with Sky Nurses.
Patient Dignity and Respect
Treat every patient with compassion, courtesy, and respect for their dignity, privacy, cultural background, beliefs, and individual needs. Discrimination, harassment, intimidation, abuse, neglect, and exploitation are unacceptable.
Include patients in decisions about their care whenever possible. Respect their rights, explain care in understandable language, and promptly report concerns about consent, refusal of care, or patient safety.
Safe and Competent Care
Maintain the licenses, certifications, credentials, and competencies required for each assignment. Provide accurate information about qualifications and experience, and practice within your professional scope and demonstrated abilities.
Review available patient information, prepare appropriate equipment and supplies, and follow applicable clinical protocols and authorized medical orders. Promptly escalate changes in condition, unsafe circumstances, or needs that exceed your capabilities. Never proceed with an assignment when a safety concern remains unresolved without appropriate clinical and operational review.
Fitness for Duty
Report for assignments rested, prepared, and able to provide safe care. Notify Sky Nurses promptly if illness, fatigue, medication effects, emotional distress, or another condition could impair performance.
Do not provide care or perform assignment responsibilities while impaired by alcohol, cannabis, illegal substances, or any other substance. Remain fit and available whenever responsible for the patient, including during layovers and ground transportation.
Confidentiality and Information Security
Protect patient, clinician, client, and company information. Access and share confidential information only as authorized and necessary to perform assigned responsibilities.
Use Sky Nurses-approved systems and communication channels. Safeguard devices, documents, passwords, and account access. Do not allow another person or an unauthorized application or AI service to access confidential information or company systems.
Do not photograph, record, post, or discuss patients or assignments on personal or public platforms without the required authorization. Report suspected privacy or security incidents promptly.
Professional Boundaries
Maintain appropriate professional relationships with patients, family members, colleagues, and business partners. Do not engage in romantic, sexual, financial, or exploitative relationships connected to a patient-care assignment.
Do not solicit personal loans, gifts, tips, or private business from patients or families. Disclose potential conflicts of interest and seek guidance before accepting anything that could influence—or appear to influence—professional judgment.
Communication and Teamwork
Communicate accurately, respectfully, and promptly with patients, families, Sky Nurses personnel, treating teams, receiving providers, and travel partners.
Follow established reporting and escalation procedures. Raise urgent concerns immediately and provide a clear handoff to the person assuming care. Remain responsible for assigned care until an appropriate transfer of responsibility has occurred.
Conduct During Travel
Represent Sky Nurses professionally in healthcare facilities, airports, aircraft, hotels, and ground transportation. Follow applicable travel requirements, security procedures, and crew instructions.
Maintain appropriate patient supervision, protect equipment and medications, and follow the approved itinerary. Coordinate changes affecting patient care, travel, or assignment completion with Sky Nurses.
Documentation and Integrity
Complete clinical records, incident reports, time records, and expense submissions accurately, honestly, and within required timeframes. Never falsify information, document care that was not provided, conceal a significant event, or alter records improperly.
Protect company and client property, use resources responsibly, and disclose errors promptly so corrective action can begin.
Speaking Up and Accountability
Promptly report safety concerns, suspected misconduct, patient mistreatment, privacy incidents, and violations of this Code through Sky Nurses’ established reporting channels. When immediate danger exists, seek emergency assistance first.
Sky Nurses prohibits retaliation against anyone who raises a concern in good faith or participates honestly in a review. Clinicians are expected to cooperate with investigations and corrective actions.
Violations may result in corrective action, removal from an assignment, suspension of assignment eligibility, termination of the professional relationship, or referral to the appropriate authority when required.
Our Shared Commitment
By accepting a Sky Nurses assignment, clinicians are expected to uphold this Code, follow applicable company policies and professional standards, and place patient safety, dignity, and well-being at the center of their work.