Patient Rights & Responsibilities
Sky Nurses is committed to providing safe, compassionate, and dignified medical transport. This document outlines the rights and responsibilities of every patient (and their representatives) we serve.
Your Rights as a Patient
Respect and Dignity
Compassionate care without discrimination, abuse, neglect, exploitation, or retaliation.
Understandable Information
Know who is providing care, their role, the planned services, and how to ask questions or obtain communication assistance.
Participation and Informed Consent
Receive an explanation of the proposed transport, expected benefits, material risks, alternatives, and limitations before agreeing.
Refusal
Refuse care or withdraw consent, subject to applicable law, with an explanation of the potential consequences and available alternatives. Nursing ethics expressly supports informed decision-making and refusal without coercion.
codeofethics.ana.org
Privacy and Records
Have personal information protected and receive instructions for requesting records or corrections, consistent with applicable law. HIPAA provides access rights when it applies.
HHS.gov
Representation and Preferences
Involve an authorized representative and communicate cultural, religious, accessibility, and advance-care preferences.
Financial Information
Understand estimated charges, included services, potential additional expenses, and cancellation terms.
Concerns and Complaints
Know how to report a concern, obtain a response, and contact an appropriate outside agency without retaliation.
Your Responsibilities as a Patient
- 1Provide accurate health information, including medications, allergies, oxygen needs, mobility limitations, and behavioral or cognitive concerns.
- 2Promptly report symptoms, changes in condition, or difficulty following the agreed care plan.
- 3Ask questions when instructions or transport arrangements are unclear.
- 4Participate in assessments and agreed safety measures, including assistance with transfers and medication arrangements.
- 5Treat clinicians, airline personnel, and others respectfully.
- 6Follow applicable airline, airport, immigration, and security requirements.
- 7Provide required travel documents and clarify agreed financial obligations.
Responsibilities should reflect the patient’s abilities. Illness, disability, confusion, or communication difficulties may require assistance from a representative.
Sky Nurses upholds these rights and responsibilities throughout every phase of your medical transport.